118 Platform Terms & Conditions of Use

1. Acceptance of Terms

By accessing or using the 118 platform, you agree to be bound by the terms and conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use 118's services.

Continued use of the platform following any changes to the terms constitutes acceptance of the updated terms. Users who register a new account are deemed to have read, understood, and agreed to all these terms as of their registration date.

The 118 platform is only available to individuals aged 18 and above. We reserve the right to request proof of age at any time and to restrict access to any user suspected to be under the minimum age requirement.

2. Account Creation & Security

Each user is permitted to hold only one active account on the 118 platform. Multiple accounts are strictly prohibited and may result in the suspension or closure of all associated accounts without prior notice.

During registration, you are required to provide accurate, complete and up-to-date information. False or misleading information may result in immediate suspension of your account. 118 reserves the right to verify user identity through appropriate review processes.

You are solely responsible for the security of your password and account login credentials. Do not share your login details with anyone. Any activity carried out through your account is considered to have been performed by you, unless you promptly report unauthorised access or credential theft to the 118 customer support team.

• Use a strong, unique password for your 118 account.
• Log out of your account when using a shared or public device.
• Contact customer support immediately if you suspect unauthorised access to your account.

3. User Responsibilities & Usage Rules

Users of the 118 platform agree to use the service solely for lawful personal entertainment purposes. Any use that contravenes Malaysian law or that could compromise the integrity of the platform is strictly prohibited.

The following activities are strictly prohibited on the 118 platform:

• Fraud, match manipulation, or any attempt to exploit technical vulnerabilities in the platform.
• Use of automation software, bots, or third-party tools to gain an unfair advantage.
• Money laundering or using the platform for any unlawful financial purpose.
• Harassment of other users or the customer support team.
• Spreading false or misleading information about the 118 platform.

Any violation of the above rules may result in immediate suspension of your account, freezing of your balance, and legal action where necessary.

6. Account Policy, Intellectual Property & Changes to Terms

Account Suspension & Closure

118 reserves the right to suspend or close any user account without prior notice if there is evidence or reasonable suspicion of fraud, breach of terms, multiple account usage, or illegal activity. Suspended accounts will undergo an internal review process before any final decision is made.

Users may also request to voluntarily close their account at any time by contacting the 118 customer support team. Any valid balance remaining in the account at the time of closure will be processed for withdrawal in accordance with standard procedures.

Intellectual Property

All content, designs, logos, graphics, text, and software code on the 118 platform are the property of 118 or our licensors and are protected under applicable intellectual property laws. You may not copy, modify, distribute, or use any such content without prior written consent from 118.

Third-Party Links

The 118 platform may contain links to third-party websites or services. 118 is not responsible for the content, privacy policies, or practices of any such third-party sites. Access to third-party websites is entirely at the user's own risk.

Changes to Terms & Applicable Law

118 reserves the right to modify, add, or remove any part of these terms at any time. Changes take effect immediately upon publication on the platform. Continued use of the platform after any such changes constitutes acceptance of the updated terms.

These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these terms shall be resolved through the appropriate legal process under Malaysian jurisdiction.

For any enquiries regarding these terms, please contact our support team at [email protected] or visit the FAQ section for more information.