118 Privacy Policy — User Data Protection
Your privacy is our priority. This page clearly explains how 118 collects, uses, stores, and protects your personal information as a user of this platform in Malaysia.
Last updated: 2026. This policy applies to all registered 118 users.
1. Information We Collect
When you register and use the 118 platform, we collect several categories of information to ensure our services function properly and securely. These categories are as follows:
Account Information
Includes your full name, phone number, email address, date of birth, and the password you create at registration. This information is required to verify your identity and enable secure access to your 118 account.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and language settings. This data is used to optimise how the 118 platform displays on your device and to detect any suspicious access attempts.
Payment Information
To process deposits and withdrawals in MYR (RM), we may collect information related to your chosen payment method, such as partial bank account numbers (not the full number) or e-wallet details. Full card or account information is never stored on 118's servers — it is processed exclusively through secure payment providers.
Usage Data
We record in-platform activity such as games played, bets placed, login and logout times, and interactions with platform features. This data helps us understand usage patterns and continually improve the overall user experience.
2. How We Use Your Information
Information collected by 118 is used for the following purposes:
- Enabling user registration, authentication, and account management.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Providing effective customer support whenever you reach out to us.
- Sending important notifications related to your account, transactions, or changes to platform policies.
- Detecting and preventing fraud, multi-account usage, and unlawful activity.
- Complying with legal and regulatory requirements applicable in Malaysia.
- Enhancing the overall performance, security, and experience of the 118 platform.
118 does not use your information for third-party marketing without your consent. Any promotional communications from us can be unsubscribed at any time through your account settings.
3. Cookies & Tracking
The 118 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you access a website.
We use the following types of cookies:
- Session Cookies: Used to maintain your login during an active session. These cookies are deleted automatically when you close your browser.
- Persistent Cookies: Remembering certain preferences such as language and display settings so you don't have to reconfigure them every time you log in.
- Analytics Cookies: Helping us understand how users interact with the platform, enabling ongoing improvements to the 118 interface and performance.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality and your login experience.
4. Data Storage & Security
118 applies robust security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for all data transmitted between your device and 118's servers.
- Passwords are stored in hashed form — we never store passwords as plain text.
- Strict access controls on databases containing user information.
- Continuous system monitoring to detect suspicious activity.
Your account information is retained for as long as your account remains active. Once an account is closed, we will keep any records required for the period prescribed by applicable Malaysian law, after which the data will be securely deleted or anonymised.
5. Sharing Information with Third Parties
118 does not sell, rent, or trade users' personal information to third parties for their own commercial purposes. However, there are limited situations in which we may share information:
- Payment Service Providers: Necessary transaction details are shared with approved payment providers to process your deposits and withdrawals in MYR.
- Legal Compliance: We may be required to disclose information to Malaysian authorities where mandated by law, court order, or applicable regulations.
- Fraud Prevention: Information may be shared with identity verification services to prevent fraud and maintain platform security.
In all cases where information is shared, we ensure that the receiving parties uphold data protection standards equivalent to those in 118's privacy policy.
6. User Rights & How to Contact Us
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be made via our customer support email.
Right to Rectification
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Certain details such as your name and email can be updated directly from the account settings page on the 118 platform.
Right to Erasure
You may request deletion of your account and personal data by contacting our support team. Please note that certain data may need to be retained for a specified period to meet legal obligations or to resolve any outstanding claims.
Policy Changes & Contact Us
118 reserves the right to update this privacy policy from time to time. Any significant changes will be communicated to registered users through the platform's communication channels. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any enquiries regarding your data privacy, contact us at [email protected] or visit the FAQ us for further guidance.
Your Privacy, Our Priority
Have questions about how 118 handles your data? Get in touch with us or check the FAQ section for more information.