118 Responsible Gaming — Play Mindfully
At 118, we believe healthy entertainment starts with self-awareness. This page provides guidance, tips, and tools to help you enjoy your gaming experience within safe and balanced boundaries.
Responsible gaming is more than a policy — it is our genuine commitment to the wellbeing of every 118 user.
118's Commitment to Responsible Gaming
118 takes our responsibility as an online entertainment platform seriously. We recognise that for some people, gambling can have a negative impact on personal life, finances, and mental health if not managed wisely. That is why we have developed a comprehensive responsible gaming framework for users in Malaysia.
Our goal is to ensure every 118 user enjoys the platform purely as a source of entertainment — not as a way to earn income or solve financial problems. Playing should be fun, controlled, and within your means.
We fully support efforts to promote healthy gameplay and encourage our users to take proactive steps in managing their own playing habits.
Recognise the Signs of Risky Behaviour
It is important to recognise early warning signs before gaming habits develop into a more serious problem. Here are some indicators to watch for in yourself or someone you care about:
- Borrowing money to play.
- Using money set aside for daily necessities to fund gambling.
- Regularly exceeding your set budget limits.
- Chasing losses.
- Feeling anxious or irritable when not playing.
- Hiding your gaming activity from family or friends.
- Neglecting work, family, or social responsibilities.
- Consistently playing longer than planned.
If you recognise two or more of the signs above in yourself, we encourage you to use the self-control features provided by 118 or seek professional help right away.
Tips for Setting Time & Budget Limits
One of the most effective ways to keep gaming enjoyable is to set clear limits before you start playing. Here are some practical guidelines we recommend to all 118 users:
Decide how long you will play before starting a session. Set a reminder on your phone and stick to it. Take regular breaks even when you are winning.
Set a maximum amount in MYR (RM) that you are comfortable losing — and treat it as an entertainment expense. Never chase your losses by betting more.
Limit your play to a few days per week. Keep a record of your gaming activity to track patterns and make sure it doesn't become a problematic daily habit.
Self-Control Features on 118
118 offers several self-control features for users who want to manage or reduce their gaming activity. These can be accessed through your account settings or by contacting our customer support team.
You can set daily, weekly, or monthly deposit limits in MYR for your account. Once set, the system will automatically block any deposits that exceed the limit. Limit reductions take effect immediately, while increases are subject to a cooling-off period for added protection.
If you feel you need a break from the platform, you can activate a cooling-off period of 24 hours, one week, or one month. During this time, you will not be able to log in or place any bets on 118, giving you the space to reflect on your gaming habits.
For users who need a more serious step, our self-exclusion feature lets you close access to your 118 account for an extended period — from a few months to permanently. Contact our customer support team to get started.
The 118 platform sends notifications when you have been playing beyond a certain amount of time in a single session. These reminders help you stay aware of the time you've spent and make it easier to consciously decide whether to stop or continue.
Minor Protection
118 takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above. We apply age verification during registration and reserve the right to request identity documents at any time.
If you share a device with a family member under the age of 18, we encourage you to:
- Using parental controls or content filters on the device.
- Never save your 118 password or login details on a shared device.
- Log out of your 118 account after every session.
- Have open conversations with your children about the dangers of underage gambling.
If you suspect that someone under the age of 18 is using the 118 platform, please contact our customer support team immediately so appropriate action can be taken.
Life Balance & Getting Professional Help
Online gaming should be a small part of a balanced life — not the main focus. 118 encourages users to maintain healthy social connections, pursue other hobbies, and prioritise family and work responsibilities.
If you or someone you know is struggling with a gambling problem, professional help is available in Malaysia. Do not hesitate to reach out — asking for help is a sign of courage, not weakness.
For any enquiries about responsible gaming or self-control features on the 118 platform, reach out to our support team at [email protected] or visit the FAQ section.
Play Smart, Live Balanced
Enjoy 118 the healthy way. Have questions or need help? Our team is here for you.